RETURN

In case the Purchase Agreement is concluded using remote means (electronic commerce on the Internet here) and in case the Seller timely and properly provided the Buyer as a consumer with information about the right to withdraw from the agreement according to § 3 par. 1 letter h) of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the Seller's premises (hereinafter referred to as the "Consumer Protection Act"), the Buyer as a consumer is entitled even without giving a reason in the sense of § 7 par. 1 of the Consumer Protection Act to withdraw from the Purchase Agreement within 14 days of receiving the goods. In the sense of § 7 par. 4 of the Act on Consumer Protection, the goods are considered to be taken over by the consumer at the moment when the consumer or a person designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if:

1. the goods ordered by the consumer in one order are delivered separately, at the moment of taking over the goods that were delivered last,
2. delivered goods is consisting of several parts or pieces, at the time of acceptance of the last part or piece,
3. the goods is delivered repeatedly during the defined period, at the time of acceptance of the first delivered goods.

The Buyer may withdraw from the Purchase Agreement, the subject of which is the delivery of goods, even before the expiry of the period for withdrawing from the Purchase Agreement.

The buyer as a consumer cannot withdraw from the contract, the subject of which is:

1. the provision of a service, if its provision has been started with the express consent of the consumer and the consumer has declared that he has been duly informed that by expressing this consent he loses the right to withdraw from the contract after the full provision of the service, and if the full provision of the service has taken place,
2. the sale of an item made according to the specific requirements of the consumer, goods made to measure or goods intended specifically for one consumer.

The buyer can exercise the right to withdraw from the contract according to § 7 par. 1 of the Consumer Protection Act with the Seller in one of the following ways:

1. in written form, i.e. in the form of the registered mail sent to the address of the Seller's registered office,
2. by sending an electronic mail message (e-mail) to the Seller's electronic mail address info@moe4kids.com.

The buyer can use the form to withdraw from the contract - "Form for withdrawing from the contract".

The "Withdrawal Form" can be found HERE.

The deadline for withdrawal from the contract is considered as met if the notice of withdrawal from the contract is sent to the Seller no later than the last day of the deadline according to § 7 par. 1 of the Consumer Protection Act.

The buyer is obliged to send the goods in an undamaged condition without any signs of use or wear and with all the documentation that was delivered to the buyer together with the goods back to the address of the Seller's headquarters within 14 days at the latest from the day of withdrawal from the contract. The period according to the first sentence is considered to have been preserved if the goods were handed over for transport on the last day of the period at the latest. We recommend sending the goods by registered mail or parcel. Do not send cash on delivery this type of shipment will not be accepted.

The Seller is obliged of withdrawal from the contract to return to the Buyer all payments received from the Buyer on the basis of the contract or in connection with it, reimbursement of transport costs, delivery and postage and other costs and fees without unnecessary delay no later than 14 days from the date of notice delivery. The Seller is obliged to return these payments to the Buyer in the same way that the Buyer used for payment. The Buyer and the Seller may agree on another payment method, provided that no additional fees are charged to the Buyer in connection therewith. The Seller is not obliged to refund the above-mentioned payments to the Buyer before the goods are delivered to him or if the Buyer does not prove that the goods have been sent back to the Seller.

When withdrawing from the contract the Buyer pays only the costs of returning the goods to the Seller.

EXCHANGE

If you are interested in exchanging a size, model or product, please contact us via e-mail address info@moe4kids.com to check the stock availability of the newly requested size, model or product or even to agree on the exchange of goods.

Charges for the delivery of goods that will be the subject of exchange are paid directly by the customer unless agreed otherwise. Charges for re-delivery of exchanged goods are paid by the Seller.

COMPLAINT

The Buyer has the right to claim liability from the Seller for defects in goods relating only to goods that have defects for which the Seller is responsible, are covered by a warranty and were purchased from the Seller via the E-shop.

If it is a defect on the goods that can be removed, the Buyer has the right to have this defect removed free of charge in a timely manner and properly. The seller is then obliged to remove this defect without undue delay. If the claimed defect is not provable or if it is proven that it is not a warranty defect the claim will be rejected.

Instead of removing the defect the Buyer may request the replacement of the goods, or, if the defect concerns only a part of the goods, the replacement of this part, if this does not result in unreasonable costs for the Seller in relation to the price of the goods or the severity of the defect.

Instead of removing the defect, the Seller can always replace the defective goods with a good one, if this does not cause any problems for the Buyer.

If it is a defect in the goods that cannot be removed and which prevents the goods from being used correctly as a thing without defects, the Buyer has the right to exchange the goods or withdraw from the purchase contract. The same rights belong to the Buyer even if the defects are removable, but the Buyer cannot use the goods properly due to the reappearance of the defect after repair or due to a larger number of defects.

If there are irreparable defects, the Buyer has the right to a reasonable discount on the price of the goods.

The complaint must be made without undue delay, immediately after the defect has appeared. Any delay in the continued use of the goods may cause the defect to worsen, the goods to deteriorate and may be the reason for the rejection of the claim.

If the goods show defects, the Buyer has the right to file a claim with the Seller by delivering the claimed goods together with proof of payment and a notice of claim to the Seller's return address (MOE Kids s.r.o., P.O.BOX 10, 830 03 Bratislava). Do not send cash on delivery, this type of shipment will not be accepted. The buyer is obliged to truthfully state all the required information in the notice of claim.

You can find the form - "Complaint Notice" HERE .

The buyer can make a notification about the application of the claim in any of the following ways:

1. in written form, i.e. in the form of registered mail sent to the address of the Seller's registered office,
2. by sending an electronic mail message (e-mail) to the Seller's electronic mail address info@moe4kids.com.

The complaint procedure begins on the day when all of the following conditions are met:

1. delivery of the notice of claim and proof of payment for the goods to the Seller,
2. delivery of the claimed goods from the Buyer to the Seller.

The Seller is obliged to inform the Buyer about the legitimacy of the complaint and about the procedure for handling it within 3 working days from the beginning of the complaint procedure, in justified cases, especially if a complex technical evaluation of the condition of the goods is required, no later than 30 days from the day of the initiation of the complaint procedure. In the case of a justified complaint, the Seller undertakes to handle the complaint within 30 days from the day the complaint is made.

In the event of an unauthorized complaint, the goods will be returned to the Buyer with the relevant opinion.

Claims for product defects expire: 

1. if the defects were caused by mechanical damage to the product by the Buyer;
2. if the defects were caused by improper handling of the product, in a way other than that indicated in the instructions for use,
3. by not reporting obvious defects upon receipt of the goods;
4. if the defects were caused by using the goods in conditions that do not correspond to the natural environment of the goods due to their humidity, chemical and mechanical effects;
5. if the defects were caused by neglecting the care and maintenance of the goods;
6. if the defects were caused by the use of the goods contrary to its purpose, general principles or other violation of the warranty conditions.

The warranty does not cover normal wear and tear of the product (or part thereof) caused by use and washing of the product, which naturally changes the appearance of the product.

In case of any further questions regarding the exchange, return or complaint of goods, please contact us via e-mail address info@moe4kids.com.

Returns, exchanges and complaints address​:​​​​ 

Via Slovak/Czech post:

MOE Kids s.r.o.
P.O.BOX 10
830 03 Bratislava 33

Via the network of the company Packeta (formerly Zásilkovna) to the delivery point:

When exchanging or returning goods please deliver the product including its original packaging.